BOROUGH OFFICES ARE OPEN FOR IN-PERSON CUSTOMER SERVICE.  

The Borough strives to provide the highest quality service to our residents.  Staff are available for in-person customer service and are available to assist you via phone and email.  Appointments may also be made to meet with individual staff members, as required.  Correspondence to the offices may be sent via mail (P.O. Box 310, Waynesboro, PA 17268) or placed in the drop box located at the front of the municipal building (55 E. Main Street), next to the exit door.  Public meetings are conducted in-person as listed on the “Calendar” section of this website.

WE ALSO ENCOURAGE ONLINE PAYMENTS THROUGH OUR NEW CUSTOMER PORTAL:  https://wba.authoritypay.com.

Please note that the Borough of Waynesboro does not contract with third party services (like DOXO), as these services may delay your payment beyond due dates, leading to late fees and/or service termination. 

The Borough of Waynesboro utilizes Muni-Link (by Link Computer Corporation) software which allows you, our valued customers, to have more control over your utility bills through our online customer portal.  You can access your past billing and payment history … all from your computer or mobile device.  WHEN YOU RECEIVE YOUR NEXT UTILITY BILL, PLEASE NOTE THE CID NUMBER PROVIDED IN THE UPPER RIGHT CORNER.  THIS UNIQUE ID NUMBER IS NEEDED TO REGISTER FOR ONLINE ACCESS TO YOUR ACCOUNT THROUGH THE CUSTOMER PORTAL.  

ATTENTION UTILITY CUSTOMERS:  We are no longer able to accept payments through the Customer Portal using checking accounts.  You may pay with a debit card or credit card using the Customer Portal.  We apologize for any inconvenience this may cause. 

If you would like to enroll in auto-draft, please contact our Billing Office for further instructions … you may reach them at 717-762-2101, Ext. 221 or Ext. 223.  Please do not leave banking information on a voicemail.